At Westcountry Design, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or sign up to our mailing list.

1. Who We Are

This website is operated by Westcountry Design.

If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:

• Email: sales@westcountry-design.co.uk

2. What Information We Collect

We may collect and process the following personal information:

• Your name
• Billing and delivery address
• Email address
• Phone number (if provided)
• Payment details (processed securely through third-party payment providers – we do not store full card details)
• Order details and purchase history
• Any information you provide when contacting us
• Email address and preferences if you sign up to our mailing list
• IP address and website usage data (such as pages visited, browser type, and device information)

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Deliver products to you in the UK and internationally
• Communicate with you about your order
• Provide customer service and respond to enquiries
• Process refunds or returns
• Improve our website, products, and services
• Prevent fraud or misuse of our website
• Comply with legal and tax obligations
• Send marketing emails, offers, updates, and product news if you have chosen to join our mailing list

4. Legal Basis for Processing

Under UK data protection law, we process your personal data where necessary to:

• Perform a contract with you (for example, to process and deliver your order)
• Comply with legal obligations
• Pursue our legitimate business interests (such as improving our website and preventing fraud)
• Where required, based on your consent (for example, if you sign up to receive marketing emails through our mailing list)

5. Mailing List & Marketing Emails

If you choose to join our mailing list, we may use your email address to send you:

• Product updates
• Promotions and special offers
• News about our business
• New product launches or seasonal collections

You will only receive marketing emails if you have actively opted in where required by law.

You can opt out / unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email, or
• Contacting us directly at sales@westcountry-design.co.uk

Once you unsubscribe, we will stop sending marketing emails, although we may still contact you about orders, returns, or other essential service-related matters.

We do not sell or rent your personal data to third parties for marketing purposes.

6. Payments

Payments are processed securely by trusted third-party payment providers. We do not store your full payment card details on our website.

7. Sharing Your Information

We only share your personal data where necessary, including with:

• Payment providers
• Delivery and courier companies
• Email marketing or mailing list service providers
• Website hosting or ecommerce platform providers
• Professional advisers (such as accountants or legal advisers, where required)
• Government or regulatory authorities where required by law

If you place an international order, your information may be shared with shipping providers and customs authorities as needed to complete delivery.

8. International Customers & Transfers

As we sell internationally, your personal data may be processed or transferred outside the UK where necessary to fulfil your order (for example, with international couriers, email service providers, or website service providers).

Where personal data is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable data protection laws.

9. Data Retention

We only keep your personal data for as long as necessary to:

• Fulfil your order
• Provide customer support
• Manage your mailing list subscription
• Meet legal, accounting, or tax requirements
• Resolve disputes or enforce our agreements

If you unsubscribe from our mailing list, we will stop sending marketing emails and will retain only the minimum information necessary to record your opt-out where required.

10. Your Rights

If you are in the UK (and in many cases internationally), you may have rights in relation to your personal data, including the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where appropriate
• Object to certain types of processing
• Request restriction of processing
• Request transfer of your data (where applicable)
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details above.

11. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and help our site function properly.

12. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact & Complaints

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us first and we will do our best to help.

If you are based in the UK and are not satisfied with our response, you may have the right to complain to the Information Commissioner’s Office (ICO).