Welcome to Westcountry Design. By using our website and placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

This website is operated by Westcountry Design.

If you have any questions, please contact us at:

• Email: sales@westcountry-design.co.uk

2. Use of Our Website

By using this website, you agree to:

• Use the website only for lawful purposes
• Not misuse or interfere with the website or its security
• Not attempt to gain unauthorised access to any part of the website
• Provide accurate information when placing an order or contacting us

We reserve the right to refuse access to the website or services if we believe these Terms & Conditions have been breached.

3. Products

We make every effort to ensure that product descriptions, images, colours, and prices are accurate. However:

• Colours may vary slightly depending on your screen or device settings
• Minor variations may occur in handmade, printed, or custom-made items
• We reserve the right to update, change, or discontinue products at any time without notice

All products are subject to availability.

4. Orders

When you place an order through our website:

• You confirm that all information provided is accurate and complete
• Your order is subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion, including where there is an error in pricing, stock, or product information

You will receive an order confirmation email after placing your order. This does not guarantee acceptance of your order.

5. Prices & Payment

• All prices are shown in [GBP / £] unless otherwise stated
• Prices may change at any time without notice
• Payment must be made in full before your order is processed and dispatched
• Payments are processed securely through third-party payment providers

We reserve the right to correct any pricing errors at any time. If a pricing error affects your order, we will contact you before dispatch.

6. Shipping & Delivery

We ship within the UK and to selected international destinations.

• Delivery times are estimates only and are not guaranteed
• We are not responsible for delays caused by couriers, customs, weather, or other factors outside our control
• International customers are responsible for any customs duties, import taxes, or local fees that may apply in their country

Please refer to our Shipping Policy for more information.

7. Returns, Refunds & Cancellations

We want you to be happy with your purchase. Returns and refunds are handled in line with our Returns Policy and your legal rights under UK consumer law.

Please note:

• Personalised, custom-made, or made-to-order items may not be eligible for return unless faulty or damaged
• Customers must contact us within the stated return period if they wish to request a return or refund
• Refunds will only be issued in accordance with our Returns Policy

Please refer to our Returns & Refunds Policy for full details.

8. Personalised or Custom Orders

If you order personalised or custom-made items:

• Please ensure all spelling, wording, dates, and custom details are correct before placing your order
• We are not responsible for errors submitted by the customer
• We reserve the right to refuse any custom request that we consider inappropriate, offensive, or not suitable for production

Custom or personalised items are usually non-refundable unless faulty or incorrect due to our error.

9. Intellectual Property

All content on this website, including but not limited to:

• Text
• Images
• Graphics
• Logos
• Product designs
• Branding
• Website content

is the property of Westcountry Design (unless otherwise stated) and may not be copied, reproduced, distributed, or used without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Westcountry Design shall not be liable for:

• Any indirect, incidental, or consequential loss or damage
• Loss of profits, revenue, business, or data
• Delays or failures caused by events outside our reasonable control

Nothing in these Terms & Conditions excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any matter that cannot be excluded under UK law

11. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you agree to the collection and use of your information as described in our Privacy Policy.

12. Third-Party Links

This website may include links to third-party websites for convenience or information. We are not responsible for the content, policies, or practices of those third-party sites.

13. Changes to These Terms

We may update these Terms & Conditions from time to time without prior notice. Any changes will be posted on this page with an updated revision date.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer law.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

• Email: sales@westcountry-design.co.uk